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Online Purchase & Standards Delivery
  • NOTICE: Next Day Delivery is temporarily suspended. Orders may take 3-5 working days to be delivered. We apologize for any inconveniences caused & thank you for your understanding.
Free Next Day Delivery:
  • Free delivery is eligible for orders with a minimum spending of $60. We strive to fufill next day delivery for orders placed from Monday to Friday, before 12 pm.
Next day delivery terms & conditions:
  • Delivery hours are between 9AM to 10PM daily, excluding Sunday & Public Holidays.
  • Orders must be placed via home delivery shipping method (items applicable for this service will be reflected on product page).
  • Furniture/products requiring assembly will be delivered within 7 working days during off-peak season, and 14 working days during peak season. You will be contacted within 5 working days from the date of purchase for delivery arrangements.
  • Shipping costs are reflected upon check-out, at $5.90 for orders below $60, and free for orders above $60.
  • 3 maximum delivery attempts will be made in efforts to contact you before returning your order to the warehouse. Additional delivery attempts will be charged separately.
  • Exceptional circumstances (i.e. bad weather, courier delays, peak sale season) may result in longer delivery timeframes.
  • Items found to be out of stock will be cancelled & refunded.
  • Orders with special requests or combined with Click & Collect serivce will not be applicable for next day delivery.
  • Mothercare reserves the right to suspend next day delivery for its orders as and when required. Cancellation or changes for next day delivery orders is not permitted.
  • Mothercare Online delivers your parcel via in-house delivery members or through trusted courier partners.
  • We deliver anywhere in Singapore, with the exception of offshore islands and restricted zones.
Delivery by Mothercare
  • All orders in which customers have purchased our assembly service will be delivered by one of our in-house team. All orders which contain cots, cot beds or other selected nursery furniture will be delivered by one of our in-house team. Our delivery team will send an SMS to arrange a date and time for delivery.
Delivery by Singpost
  • Your tracking number is your order number eg “SO-MCSG-0000123”. You may track your delivery via Singpost Tracking Portal .
  • If you stay at a residence covered by Parcel Santa, Singpost will automatically deliver your parcel to your designated Parcel Santa locker. This service enables you to self-collect your order at a location near your place of residence, within 48 hours of delivery. In the event that the dimensions or weight of your parcel is too large for this service, Singpost will deliver the item to your doorstep.
  • To check if your residence is covered by Parcel Santa, and where your locker is located, please click here . To opt out of Parcel Santa services, please click here for more information. Neither Mothercare or Singpost is able to opt out this service on your behalf. Our normal delivery estimates will apply for Parcel Santa services.
Delivery by Supplier
  • If your item is indicated as not being stored and shipped by Mothercare, our next day delivery and click and collect services will be unavailable. Please allow up to 5 working days for these items to be delivered.
  • The designated supplier will contact you on the following working day, to advise you further on the delivery date and time.
  • Items which are indicated as not stored or shipped by mothercare are unable to cancelled, exchanged or refunded after once your order has been made. Mothercare recommends ordering these items separately to other items within our website, in order to avoid delivery delays.
Express Delivery
  • We currently do not offer express delivery. If you need express delivery for special circumstances please email us at online@mothercare.com.sg. Not valid for delivery requiring assembly.
We do not deliver to the following Restricted Zones:
Restricted Zone by Postal Code
Assembly Charges
  • All mothercare furniture collection are delivered within 10 working days, by two of our very own trained staff (delivery to non mainland addresses may take longer). They will take it to the room of your choice. Our staff will text you to confirm your delivery schedule before hand (provided that your mobile number has been supplied). Orders with requested assembly are delivered during 10am - 6:30pm (Mon — Fri), or 10am - 4:00pm (Sat). Assembly services by our trained specialists are available at these following rates:
  • Assembly of Cot, Cotbed, Nursing Chair & Dresser: FREE
  • Assembly of Highchair & Bassinet Travel Cot: $20
  • For items not mentioned above, there are no assembly services available
How do I place a click and collect order?
  • To place a Click and Collect order, please follow the steps;
  • You may select any product you wish to purchase with the 'click n collect' icon.
  • Enter your location or postal code and click 'Find a Store' to locate your nearest Click and Collect store.
  • Select a convenient store and click ‘Collect here’.
  • Enter your billing details
  • Proceed to payment.
  • Once your order is placed, you will receive an order confirmation email. You will need to present the order confirmation email as part of verification.
When can I expect to be able to pick up my order, using the click and collect service?
  • You are able to pick up your Click and Collect orders within the next two hours. You are encouraged to pick up your Click and Collect orders before 9pm (Orders that are placed before or at 7pm). For orders placed after 7pm, processing time will start on the next business day after 12pm.
Will I be able to change to a different collection store few days after I have placed my click and collect order?
  • We are trying to process your Click and Collect orders as fast as possible in your selected store for pick up within the next two hours, hence we are unable to support your request.
Will I be able to request for delivery of my click and collect order to my preferred location instead?
  • As soon as we received your confirmation on the selected Click and Collect store, we would have already processed your order for your collection at your selected store within the next two hours, hence, we are unable to support your request.
What do I need to bring to pick-up my click and collect order?
  • Collecting your product is easy. You only need to present your pick-up notification email to one of the in store teams.
How long will my click and collect item be held for me at the store?
  • You will receive a confirmation email once payment is made. Upon this confirmation, your product(s) will be reserved for 7 days. After those 7 days, your products will be released for sale or returned to the warehouse. Please drop us an email should you require further assistance for pick up after 7 days.
Using click and collect, can I return my products in store as well?
  • If upon collection, you are not completely happy with your product, simply leave the products in store with one of our teams and we will process the return for you.
  • If you have taken your Click and Order order home, please return your order to the store within 30 days and our in-store team will be able to process a refund for you.
  • We will provide you a receipt as your proof of returns. Please kindly keep that copy for future reference.
Are online vouchers or promotions applicable when I use click and collect service?
  • Yes, the price you pay for the item online is the final price you pay when you collect your products from your selected store.
  • Please note that any in-store promotions and discounts may differ and do not apply when you collect your products in store. Prices may also differ between the online price and the in-store price.
What do the statuses in my purchase history mean?
  • Pending Fulfilment - We've received your order and it is processing.
  • Pending Billing - Your order has been packed by our team and is pending to be delivered.
  • Billed – Your order has been handed over to our courier or in house team and is to be delivered to your specified address.
  • Closed - Your order has been cancelled
  • You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
What do the statuses in my returns history mean?
  • Pending Receipt – Our team has opened up a return for your items.
  • Pending Refund - Your items have been returned to us and are pending to be refunded/exchanged.
  • Refunded - Your refund has been processed by our team.
  • You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
General Policy
  • Mothercare branded merchandise are warrant against manufacturer's fault. Defective items can be exchanged within 30 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.
  • For personal hygiene purposes, products which are toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Goods sold at the Baby Fair is not exchangeable or returnable.
Incorrect Items Delivered
  • For any wrong item sent to you, we will provide the correct item and retrieve the incorrect item at our cost. A exchange can be provided or a refund may be processed based on customer preference.
For Wrong Size Purchase & Exchange
  • For all exchange queries, please contact one of our friendly customer service members on the contact details provided below. Please note that Mothercare will only offer exchange for items of equal value or above. For all exchanges of higher value you will be required to pay the difference in amount. Please note we do not offer exchange on promotional items. We offer exchange providing the item(s) is in good condition and original state of packaging.
  • If you need advice before returning, contact our customer service hotline or email:
    Email: customercare@mothercare.com.sg
    Monday to Friday from 9am to 6pm
    Closed on Saturday, Sunday and Public Holidays
Non-Mothercare Branded Merchandise
  • For non-mothercare branded merchandise, please note that terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.
  • Baby Hyper Store Pte Ltd
    customer service hotline: (65) 6844 1123
    fax: (65) 6844 1189
    email: bidhyper@singnet.com.sg
    address: 69 Kaki Bukit Avenue 1 Shun Li Industrial Park Singapore 417947

    Global Outsource Solutions Pte Ltd
    customer service hotline: (65) 68315028
    fax: (65) 6513 3221
    email: info@globaloutsourceasia.com
    address: 601 Sims Drive Pan-I Complex Singapore 387382

    Baby Zoo
    customer service hotline: (65) 6733 0032
    email: shop@babyzoo.com.sg
    address: 501 Bukit Timah Road #02-21 & 01-04A Cluny Court Singapore 259760

    Bove by Spring Maternity
    3 Temasek Boulevard
    Suntec City Mall Tower 4

    Infantree Pte Ltd
    customer service hotline: (65) 6454 1867
    fax: (65) 6454 7784
    email: info@infantree.net
    address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

    Taime Pte Ltd
    customer service hotline: (65) 6445 5778
    fax: (65) 6445 5090
    email: main@taime.com.sg
    address: Blk 514 Chai Chee Lane #06-06 Singapore 469029

    Tai Sing Corporation Pte Ltd
    customer service hotline: (65) 6291 2633
    fax: (65) 6291 0974
    email: sales@taising.com
    address: 748-758 North Bridge Road Singapore 198722

    Beste (S) Pte Ltd
    customer service hotline: (65) 6522 2422
    fax: (65) 6455 4010
    email: http://www.braun.com/global/consumer-service.html
    address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623

    J & E Baby Products Pte Ltd
    customer service hotline: (65) 6562 0456
    fax: (65) 6562 3108
    email: jne@equipmedical.com.sg
    address: 81 Toh Guan Road East #03-01 Secom Centre Singapore 608606

    Philips Electronics Singapore Pte Ltd
    customer service hotline: (65) 6882 3999
    fax : (65) 6253 8927
    email: http://www.support.philips.com/support/contact/contact_us.jsp
    address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762
How do I place a click and collect order?
  • To place a Click and Collect order, please follow the steps;
  • You may select any product you wish to purchase with the 'click n collect' icon.
  • Enter your location or postal code and click 'Find a Store' to locate your nearest Click and Collect store.
  • Select a convenient store and click ‘Collect here’.
  • Enter your billing details
  • Proceed to payment.
  • Once your order is placed, you will receive an order confirmation email. You will need to present the order confirmation email as part of verification.
how do i qualify for mothercare vip membership?
  • simply spend an accumulation of a minimum of $300 within 3 consecutive months points are automatically added and tracked once you shop using your registered account, both online and in-stores. a "blue membership" is the basic membership, and a "gold membership" is our vip membership
what is the validity of my vip membership?
  • your gold membership will be valid for one year spend a minimum of $300 within the year to extend your gold status for the next consecutive year.
what are the discounts & privileges of holding a gold membership?
  • 10% off regular-priced merchandise when you shop in-stores and online
    15%-30% off selected items during your child's birthday month (up to 10 years old).
    exclusive vip invites to events, private sales, workshops and more!
what if my points was not recorded?
what are "regular-priced items"?
  • "regular-priced items" refers to merchandise that is not having a promotion or discount on their original price.
how do i redeem my vip partner perks? what are the full list of vip partner perks, terms & conditions?
  • all vip members will receive a full list of vip partner perks via email upon vip upgrade to become a gold member. the email contains the full list of benefits and discounts, as well as how gold members can redeem the privileges through various promotional codes provided / flashing of this vip email for physical redemption.

  • all terms & condtions of our vip partner perks are exercised by our premium partners who hold the right and discretion to change the type, range and date of activities available. for more information on the discounts and restrictions offered by our partners, please visit or reach out to each individual partner brand for more information.

  • lazywaist
    10% off lazywaist postpartum package

  • little splashes
    20% off booking for first timers applicable to single trial or 4 trial bundle package for weekday clas

  • eu yan sang
    get eys' mum & babe 2-year membership to enjoy 5% off reg. items & 10% off mother/child selected items

  • bobby kiran
    10% off maternity photoshoot

  • afters bakery
    10% custom cake orders
    15% off custom cake + cupcake orders

  • star learners
    one time $300 rebate applicable to new signups enrolling for the full day child care programme

  • plain as play by the makers' club
    10% discount for vips for single hour maker experience

  • offspring
    12% off regular items for new users only

  • misty daydream
    enjoy 10% discount on all products

  • wulala!
    enjoy 10% discount on all products

  • hip hip hooray
    10% off on rental items only, excludes delivery

  • urban company15% off for vip members with min. spend of $80. (capped at $15)
    10% off for blue members with min. spend of $80 (capped at $10)
    both applicable for all first bookings per category (7 categories of services available)

  • artispique
    10% off all products + foc waterproof sticker

  • sunday bedding
    10% off min. $300 spend
    discount code is applicable for all products except bedding bundles
    limited to one time use per customer

  • lab studios
    10% off 10 and 15 class packs

  • mindful space
    one complimentary pop-up playground / messy art play / drama / yoga / gardening session with weekly class package sign up. (one selection only)
    applicable for new mindful space parents only
    one child admission for one selected activity only
    type of activities and dates are subjected to availability
    registration is required to confirm a slot. first come first serve basis. whatsapp 9783 7313
    mindful space has the right and discretion to change the type, range and date of activities available
    weekly class package refers to the 12-weekly mindfulness, aerial and yoga class, or equivalent value
    unclaimed or expired session is not refundable or exchangeable for cash
    this benefit cannot be used in conjunction with other promotions

  • agora colearning
    enjoy 15% off monthly or daily agora morning passes
    usual price: $24 (daily morning pass), $240 (monthly morning pass)
    the agora colearning - mothercare vip promotion (“promotion”) is offered by agora co-learning spaces pte. ltd. (“agora colearning”) and the promotion entitles customers of mothercare to receive a discount on purchase of specific “eligible purchases”
    eligible purchases: purchase of either a daily morning pass (u.p s$24) or monthly morning pass (u.p. s$240)
    usage of the toddler playspace and outdoor space at agora colearning at harbourfront centre for 1 child (aged 4 or younger) and 1 accompanying adult
    valid on weekdays (monday-friday) from 8am to 1 pm
    daily morning pass - single time access
    monthly morning pass - unlimited access for a calendar month

  • mtm labo singapore
    custom-blended lift radio frequency facial treatment + skin analysis @$98 (worth: $512) (only applicable to mtm labo new customers)
    complimentary skin analysis with 10% storewide discount on any mtm labo product

  • orchard clinic
    20% off a postpartum assessment at orchard clinic at (u.p. $150), and receive a $50 mothercare voucher per assessment completed

  • little artists
    this one-time, non-transferable discount is offered to the vip members of mothercare, singapore, by little artists studio. it is applicable for children between the ages of 2 ½ - 12 yrs.
    it entails a 10% discount on the first month fee only in the case of regular programs and 10% on the whole package, in the case of holiday programs, as listed below.
    regular programs: 1. ‘little blossoms – art & craft’ (2.5 – 7+yrs.), 2. ‘junior picasso’ (6.5 – 8.5 yrs.), 3. ‘just drawing’
    holiday programs : 1. ‘little blossoms – art & craft’, 2. ‘art smart - oodles of doodles’, 3. ‘big canvas’, 4. ‘clay sculpture’, 5. ‘cartoon fun illustration’, 6. ‘origami’
    the discount will come into effect at the time of registration.
    at the time of registration, the parent will be required to furnish the authentication e-mail from mothercare – this email must include their name, state clearly that it is for one-time use and bear an expiry date. (ex. use within 2 months)

  • hello circus
    15% off wall decals & $50 off wallpapers with min. $550 spend at hellocircus.com*
    promotion is valid till 31st december 2023, unless otherwise stated.
    for wallpaper purchases, customers will have to input promo code after picking out a wallpaper and getting an indicative quote from hello circus to receive the final invoice for payment.
    for wall decal purchases, customers will have to enter the promo code upon checkout.
    certain products may be excluded from the current promotion at hello circus's discretion.
    each offer promo code can only be utilised once and is limited to 1 redemption per customer.
    hello circus reserves the right, at their reasonable discretion, to vary, add to or delete the promotion terms and/or terminate the promotion at any time.
    not valid with other promotions, privileges, discount cards and promotional vouchers, whichever is applicable.
    merchant reserves the right to amend / append / withdraw terms and conditions without prior notice.

  • absolute cycle
    1. 1 complimentary class for new members at absolute you singapore & absolute cycle singapore redeem a absolute drop in class and try a class at any studios using promocode only for new members at absolute you singapore or absolute cycle singapore. first timers are required to attend the essential 60 class for their first class subject to absolute drop in t&cs
    2. 20% off any standard cycle and standard pilates packs access to one selected studio, one class type subject to packages t&cs how to redeem:
    create an absolute account online on www.absolutecyclesingapore.com or through our app (absolute you singapore) go to "class packages" and select "absolute drop-in" or choose the preferred studio location and select standard class pack apply the respective promo code in the transaction page and "place order" check that discount or complimentary absolute drop-in has been applied before proceeding book your first essential 60 class

  • mandai wildlife group
    1. e-roadshow for mother care vip members to enjoy admission tickets discount at 25% (in 7-11 nov 2022)
    dates: 7-11 november 12 midnight to 2359
    mechanics: 25% off + $5 f&b voucher for singapore zoo, river wonders and night safari
    tickets are valid 6 months from purchase date
    tickets are not valid for use on eve of public holidays, public holidays and 18 – 31 december
    vips to enter promo code and purchase from roadshow.mandai.com

  • mindchamps
    free registration fee (worth $430) on top of exciting year long promotions

  • endowus
    mothercare vip members will enjoy 20% off endowus fees for 1 year if they sign up through the mothercare promo code.
    in addition to that, endowus would give registered vip customers $50 in mothercare vouchers upon investing more than $2500.
    for the full list of terms and conditions of this promotion, please visit https://endowus.com/insights/campaign/mothercare-vip-promotion-q4-2022

terms and conditions
  • mothercare vip membership (gold membership) is valid for 1 year. spend an accumulation of $300 within 3 consecutive months to get upgraded from a blue membership to a gold membership. upon upgrade of membership, please allow 3 hours before starting to accumulate points again. during this 3-hour activation time span, members are entitled to discounts and privileges, but strictly no accumulation of points from purchase receipts. please allow 1 day from your purchase for the updated of your accumulated points to be seen. any purchase receipts prior to registering for a mothercare membership is strictly not allowed for the accumulation of points, for gold membership upgrade application any purchase receipts from events / fairs / annual baby fairs, are strictly not allowed for the accumulation of membership points, unless said otherwise. a minimum spend of $300 a year is required to maintain a gold membership, otherwise, loyalty membership status will automatically be downgraded to a blue membership, if the requirement is not met.

  • member's discounts and privileges are applicable at all mothercare stores in singapore. discounts and privileges are not to be used in conjunction with promotional items, discount vouchers, nett-priced items and the purchase of mothercare gift vouchers. identify yourself as a member and provide your phone number to enjoy the privileges and accumulate points from your purchases. food, bugaboo, braun, medela breast pumps, hasbro, books, dvds, selected pigeon and other nett/controlled price products are not entitled to member's discounts. mothercare (s) pte ltd has the right to use membership information and data stored in computers regrading activities related to marketing and marketing communications. as a mothercare member, you grant mothercare your consent to use all of your personal data for the purposes of administrating any membership activities, marking communications, and special offerings. from 1 november 2022 onwards, mothercare will not allow points to be transferred from one customer account to another, nor the merging of customer accounts together. please note that accumulation of points is only possible when purchases are made using a member account in order to enjoy full member benefits within each individual account. we seek your kind understanding as we continually look to strengthen our membership program.

  • mothercare (s) pte ltd reserves the right to vary or amend any terms and conditions without prior notice.